Simple, Transparent Pricing
Your first 15-minute chat with a Shopify expert is free. After that, full 60-minute sessions are $39, one-time. Plus a free Shopify app that scans your store in under 30 seconds. No subscriptions.
Your first 15-minute chat session with a vetted Shopify expert is free. No credit card. No commitment. Bring any issue from your free store scan.
Start Free SessionWhat's included
A vetted Shopify expert fixes your issue in real-time while you watch. Up to 60 minutes. Screen sharing. Chat transcript saved. One-time payment, no subscription.
Talk to an Expert NowWhat's included
Also free
Scan your store free with the help1 Shopify app
Not sure what's wrong yet? Install our free Shopify app and get a full health scan in under 30 seconds. 29 checks across 5 categories, color-coded health score, one-click quick fixes. The app is free forever - it is not a paid tier of help1, just a separate free tool that doubles as your starting point.
Why Merchants Choose help1 Over Freelancers
Freelancers are expensive and slow. Shopify support is free but generic. help1 gives you a vetted expert in real-time for $39.
| help1 | Storetasker | HeyCarson | Shopify Support | |
|---|---|---|---|---|
| Price | $39/session | $75+/hour | $99+/task | Free |
| Response Time | <5 minutes | Hours to days | Hours to days | Hours |
| Model | Real-time chat | Project-based | Task-based | Real-time chat |
| Vetted Shopify expert | Platform support | |||
| Free store diagnostics included | — | — | — | |
| Money-back guarantee | Yes, full refund | — | — | — |
Price
Response Time
Model
Vetted Shopify expert
Free store diagnostics included
Money-back guarantee
Competitor pricing and offerings based on publicly listed rates as of May 2026. Each provider's model and pricing may have changed - verify current details on their own site. A dash (-) means not part of that provider's standard offering.
Frequently Asked Questions
Straight answers about working with our experts.
What happens in an expert chat session?
You connect with a vetted Shopify Partner expert in real-time. They see your diagnostic results, share their screen, and fix the issue with you step by step. Sessions are 60 minutes. You get a saved transcript so you never lose the solution.
Who are the experts?
Shopify Partner certified with at least one year of professional experience. Every expert passes a technical assessment, a live mock session, and reference checks before they join our platform. They specialize in themes, apps, custom code, and store configuration. These are not random freelancers.
What can an expert help me with?
Broken checkouts, slow page speed, theme customization, app conflicts, SEO issues, shipping configuration, product data cleanup, mobile display problems, and anything else that's hurting your store. If it's a Shopify problem, our experts fix it.
How fast do I get connected to an expert?
Under 5 minutes on average. You describe your issue, we match you with the right expert, and they join your session live. No waiting days for a freelancer to respond to your project brief.
What's included in the free 15-minute trial?
Every new account gets a free 15-minute session with a real expert. No credit card required. Bring any issue from your diagnostic report. If you need more time, a full 60-minute session is $39. One-time payment.
What's the money-back guarantee?
If we can't resolve your issue, email us within 30 days and we'll refund your $39. We take the risk so you don't have to.
Why is this so much cheaper than freelancers?
Freelancers spend time on project scoping, proposals, and back-and-forth messaging before any work starts. Our experts skip all of that. They see your issue, join live, and fix it in one session. No overhead means lower cost for you. $39 vs $75-200+ elsewhere.
What if my issue takes more than one session?
Most issues are resolved in a single 60-minute session. If yours needs more time, you can book another session at the same $39 rate. Your expert has access to your previous session transcript so they pick up right where you left off.
What about the free diagnostic app?
Our free Shopify app scans your store across 29 health checks in under 30 seconds. It finds the issues that are costing you sales. You can fix simple things yourself with our instructions, or talk to an expert to handle the rest. The app is free forever, no credit card required.
Get a Shopify Expert On Your Store Today
Unresolved store issues can quietly cost you sales. A vetted Shopify expert can look at yours today for $39. Your first session is free.
Your first 15-minute expert session is free. No credit card required.